Accessibility Statement

This accessibility statement applies to the CPN Generator website operated by Justice for Tenants Limited.

This website is run by Justice for Tenants Limited. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • Use the website on mobile devices with accessibility features enabled

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We'll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact us at cpn@justicefortenants.org.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Justice for Tenants is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

  • The notice and report documents (PDF and Word files) generated by the service have not yet been fully verified against document accessibility standards, such as tagged PDF structure, reading order and alternative text. We are reviewing our document generation process to address this.
  • Files uploaded by users as supporting evidence (for example scanned documents) may not be accessible, as their content is outside our control.

If you need any generated document in an accessible format, please contact us using the details above and we will provide an alternative.

What we do to make this website accessible

We are committed to making our website accessible to all users. We have implemented the following features to ensure accessibility:

  • Semantic HTML structure with proper headings and landmarks
  • Comprehensive ARIA attributes for dynamic content and interactive elements
  • Skip links to bypass repetitive content
  • Proper form validation with immediate screen reader announcements
  • Status message announcements for all dynamic content changes
  • Keyboard navigation support for all interactive elements
  • Sufficient colour contrast ratios for interface text and controls
  • Focus indicators for all interactive elements
  • Alternative text for all images
  • Use the website on mobile devices with accessibility features enabled

What we're doing to improve accessibility

We are committed to maintaining and improving the accessibility of our website. Our ongoing priorities include:

  • Regular accessibility audits and testing
  • User testing with people who use assistive technologies
  • Monitoring and implementing new accessibility standards
  • Continuous improvement based on user feedback

Preparation of this accessibility statement

This statement was prepared on 4 July 2025. It was last reviewed on 16 July 2026.

This website was last tested on 16 July 2026 against the WCAG 2.2 AA standard.

The test was carried out by our development team using automated testing tools and manual testing with screen readers. The most viewed pages were tested, including the login page, dashboard, form pages, and document generation features.

Last updated: 16 July 2026